Chi Sparks 2014 — “Creating the Difference”
The Hague University of Applied Sciences, The Hague

Creating the Difference

Creating Better Health Worker - Patient Interaction Using ICT: Design for Applicability and Acceptance

Acceptance is one of the key aspects of user experience. Bennis & Lenior discuss three case studies of so-called telecare applications, in order to investigate what user-centred design approaches may lead to better acceptance of such tools for varying tasks and circumstances.